Help, when you need it.

Guides written by the people who actually pick up the WhatsApp — getting started, billing, installations, faults and more.

Coverage, choosing fibre or LTE, and what happens after you sign up.

WhatsApp, phone or email — and when to use each one.

Payment methods, VAT-inclusive pricing and your one bill.

A realistic view of install timelines, and moving house.

What to try first, and what happens after you log a fault.

Why a connection drops, and staying online through load-shedding.

How to raise an issue, and where to take it if we haven't resolved it.

Still need a real person?

Guides cover most of it, but if yours is more specific, WhatsApp is the quickest way to reach us.